Dear Residents

Below is a list of phone numbers for emergencies, non-emergencies and  hotlines for your convenience.

For emergencies in Charlotte, call 911. For non-emergencies, including general city services and police non-emergencies, call 311 or 704-336-7600 if you are outside Mecklenburg County. For community and housing resources, call or visit 211 or nc211.org.

Emergency

911: Use for immediate police, fire, or medical emergencies.

Non-emergency

311: Dial this for non-emergency police services, water or sewer issues, or other general city services. The service is available for residents within Mecklenburg County.

704-336-7600: If you are outside of Mecklenburg County, call this number to reach 311.

Community and other resources

211: Call or visit nc211.org for information on community and social services, including housing assistance.

Hotlines

Suicide Prevention/Crisis Line
988

Alcoholics Anonymous (AA) 24hr
704-332-4387

Alliance Health
800-510-9132

Alzheimer’s Association 24hr
800-272-3900

Atrium Health 24hr Call Center
704-444-2400

Child Protective Services
980-31-HELPS (43577)

Domestic Violence Hotline (National)
800-799-7233

Human Trafficking Resource Center
888-373-7888

Magistrate’s Office (24-Hours)
704-686-0050

Mobile Crisis Services: Mental Health Crisis
704-566-3410 (opt. 1)

NAMI Charlotte
704-333-8218 (local) / 800-950-6264 (national)

Narcotics Anonymous (NA) 24hr
980-200-9349

NCServes: Support for Active Military, Veterans, and Families
866-249-6656

Novant 24-hr Behavioral Health Crisis/Referral
704-384-4255

Safe Alliance Crisis Hotline: Domestic Violence and Sexual Assault
980-771-4673

Safe Alliance Victim’s Assistance
704-312-1667

Social Security Administration
800-772-1213

Suicide Text Line
text Home to 741741

The Arc of NC (IDD Help):
800-662-8706

The Relatives Hotline (youth & teens)
704-377-0602

Treatment Court (Step)
980-314-1950

Trevor Lifeline (LGBTQIA suicide helpline)
866-488-7386

Veterans Crisis Hotline
988 press 1

Veterans Homeless Hotline
877-424-3838

Veteran Service Office (VSO)
704-336-2102

Victim’s Assistance and Rape Crisis
704-375-9900

Warm Line (PRN) Peer Support
833-390-7728